FREQUENTLY ASKED
QUESTIONS

FIRST USE


  • Should I clean the ICEBREAKER before use?
  • How often should ICEBREAKER be cleaned?
Should I clean the ICEBREAKER before use?

We recommend that you clean ICEBREAKER before using it the first time. Simply, disassemble the ICEBREAKER as instructed in the product guide and clean the parts with a soft brush and soapy water. We have also made a video with instructions on how to disassemble and clean.

How often should ICEBREAKER be cleaned?

Regularly cleaning is needed to avoid bacteria formation and limescale, which can make the filling process difficult and may cause the ice cubes to stick to the gaskets. Weekly cleaning (or after 5-7 times of use) is recommended. See our product guide for more information.


IT’S TIME TO DESCALE


  • This is how you descale your ICEBREAKER
This is how you descale your ICEBREAKER

Move the marker to filling position by turning the lid. Fill with approx. 140 ml coffee machine descaler (follow the descaler/water ratio specified by the descaler product). Leave for 15 minutes, empty and clean.


TROUBLESHOOTING


  • Why is water dripping from ICEBREAKER?
  • Why can’t I fill the ICEBREAKER with water?
  • Does ICEBREAKER need to be descaled?
  • Is ICEBREAKER dishwasher-safe?
Why is water dripping from ICEBREAKER?

If water drips from the ICEBREAKER after you have placed it in the freezer, it might be because the marker is not placed precisely on “drop” icon, which means that the tubs are not locked. Before putting ICEBREAKER in freezer, remember to gently shake ICEBREAKER upside down and wipe it off before.

Why can’t I fill the ICEBREAKER with water?

Make sure to use a thin water jet to avoid overfilling the filling tub

Make sure that the marker is placed on correctly (if not, the tubs might not fill and water will drip from the bottom)

Limescale might stop the water from filling the tubs (see our product guide on how to clean and descale ICEBREAKER)

Does ICEBREAKER need to be descaled?

In case of heavy limescale, descaling is required. Move the marker to the “drop” icon and fill the filling tub with coffee machine descaler (follow the descaler/water ratio specified by the descaler product). Leave for 15 minutes and clean. See our product guide for more information.

Is ICEBREAKER dishwasher-safe?

Yes, ICEBREAKER is dishwasher-safe. However, ICEBREAKER must be cleaned disassembled and separately from any other objects to avoid bacteria from other objects in the dishwasher.


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GET TO KNOW ICEBREAKER
IN LESS THAN 2 MINUTES

Watch our how-to video and learn how to use ICEBREAKER Urban.


PLAY VIDEO